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  • Customer Touch Points
  • Grievance Escalation Matrix
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customer In case of any query, please dial the TPWODL Toll Free Number 1912 / 18003456798 Chat with us at 8114393836 To report bribery-related cases for electricity connection, please contact the WhatsApp number 9980558855 or register your complaint on

The addresses and telephone no, of these Grievances Redressal Forums and offices of Ombudsman are given below:

  • The President Grievance Redressal Forum
    TPWODL, Bhawanipatna,
    At-Plot no-283,Purunapada,
    Circuit House Road,
    Beside Income Tax Office,
    Bhawanipatna, Kalahandi,766001
    06670-230012 (for KALAHANDI and NUAPADA districts)
  • The President Grievance Redressal Forum
    TPWODL, Bargarh,
    At- First Floor, Raymond Building,
    Bandutikira Chowk,
    PO/PS/Dist- BARGARH, Pin- 768028,

If the complainant is aggrieved by the order of the GRF, then the complainant can go for an appeal before

  • Office of the Ombudsman-II Odisha Electricity Regulatory Commission
    At. Qrs. No-3R-2(S), GRIDCO colony,
    P.O: Bhoinagar, Bhubaneswar,
    Pin- 751022, Dist- Khordha, Odisha.
    0674-2543825 Fax No.0674-2546264
If the order of the GRF is not implemented in time by the opposite party, then the complainant is at liberty to file a case under section 142 of the Act within 30 days from the date of order of the Grievances Redressal Forum before the OERC for execution of said order.
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